Instagram Owned-Audience VOC — Bloomers Instagram

609 relevant customer comments across the captured brand accounts · generated 2026-06-19

Owned-audience, separate bucket. This is the sentiment of each brand's OWN Instagram audience (comments on the brand's own posts) — a different genre from ambient Reddit and from solicited reviews; it is never ranked against them. Brand promo posts and the brands' own customer-service replies are excluded (customer voice only). This is sentiment, not Share-of-Voice — which accounts were captured is an artifact, so it is not a conversation-share contest.

Owned-audience sentiment — how this brand's own followers feel

+64% net sentiment (65% positive, 2 negative of 211 recent comments) on Bloomers's own Instagram — the warmest in the set.

By brand — owned-audience mood

Each brand's comments on its OWN posts, as a positive / neutral / negative mix ( positive neutral negative). Owned-audience, not Share-of-Voice — which accounts were captured is an artifact, so brands are NOT ranked against each other as a conversation share.

Knix
net +47% · n=304 recent · 304 all-time · pos CI 47%–58% · instagram
Bloomers ← CLIENT
net +64% · n=211 recent · 212 all-time · pos CI 59%–71% · instagram
Thinx
net +31% · n=54 recent · 54 all-time · pos CI 29%–54% · instagram
Soma
net +30% · n=40 recent · 40 all-time · pos CI 29%–58% · instagram

What the audience actually mentions (thin layer)

Only 10% of IG comments carry a substantive taxonomy aspect — owned-audience comments are sentiment-dense but aspect-sparse (reactions/affirmations more than product discussion). Shown for color; not defended per-aspect metrics.
Style Aesthetic Coverage
3.9% · n=24
Recommendation Request Social Proof
3.4% · n=21
Comfort Irritation
1.6% · n=10
Where To Buy
1.0% · n=6
Leak Absorbency
0.7% · n=4
Health Safety Concern
0.3% · n=2
Durability Quality Decline
0.2% · n=1
Comparison Vs Competitor
0.2% · n=1
Price Value Seeking
0.2% · n=1

Read the comments

Most-liked positive and negative comments per brand's owned audience.

Knix n=304

Top positive

Top negative

Bloomers n=211

Top positive

Top negative

Thinx n=54

Top positive

Top negative

Soma n=40

Top positive

Top negative

How to read this. Every number is computed in SQL over the governed metric_ig_sentiment table (the model never generates figures); attribution is deterministic (each comment belongs to the account it was posted on).
Window & lanes. Headline = trailing 18 months; full history is retained (excluded from the comparison only, never deleted).
Limitations. Owned-audience only (a self-selected, brand-favourable population — not the general market); comments are sentiment-dense but aspect-sparse; comment context (the parent post) is not yet used. Sentiment here is comparable ONLY with the owned-audience caveat.